Complaints

If you have concerns about a Bellberry-reviewed study or the way it has been managed, we want to hear from you. Here’s how to raise a complaint with Bellberry, and what happens next.

Who can make a complaint to Bellberry

Anyone affected by a research study reviewed by our Human Research Ethics Committees (HRECs) can raise a complaint to Bellberry, including:

  • Research participants, their family members, or other concerned parties
  • Researchers, whether or not they’re involved in the study in question
  • Institutions, organisations or individuals with a direct or indirect interest in the research

Every complaint is treated with fairness, accountability and transparency, in line with Chapter 5.6 of the National Statement on Ethical Conduct in Human Research (2023).

If you’re unsure whether something falls within Bellberry’s remit, contact us anyway — we can help point you in the right direction.

What types of complaints you can make

You might want to raise a concern about:

  • How a study is being conducted
  • A researcher’s conduct
  • The study’s process or processes
  • A decision or decisions within the study
  • The content or nature of an approved study
  • Any other issue related to a study that Bellberry has reviewed

How to make a complaint

You can lodge a complaint by contacting us directly in writing or by phone:

Bellberry Limited
Address: Level 1, 196 Greenhill Road, Eastwood, South Australia 5063
Phone: +61 8 8361 3222
Email: bellberry@bellberry.com.au

When you get in touch, it helps to include the name of the study, what your concern is about, and any relevant dates or details. If you’re not sure what to include, that’s okay — just contact us, and we’ll guide you through it.

What happens after your complaint is received

Your complaint will be received by Bellberry’s Operations Manager, who will work to address it as quickly as possible.

Some complaints can be resolved straightaway; others may need further investigation, in which case we’ll keep you informed of progress.

For our full policy, see HRO P3 Complaints (PDF).

Useful links
Orientation

Understanding Research

Learn what research is, how it’s reviewed, and Bellberry’s role in ensuring ethical and responsible studies.

Learn More
Member Responsibilities

Before You Take Part

Considering joining a research study? Here’s what you need to know before giving consent — from understanding your rights to asking the right questions.

Learn More